Customer Service Asking for Documents

Hi all,

Just wondering if anyone has had a similar experience.

Customer service have been emailing me for over a month asking for confidential documents with several backwards and forwards and with them asking for more and more. Bank statements from multiple accounts, work contracts, invoices, tax returns. Every time they take several days if not weeks to reply.

I am a freelancer so perhaps more of a complicated income situation than most but their questioning is becoming quite concerning. Not to mention sending confidential docs over email is not secure and poses risks for leaks of personal information. And of course the only explanation from them is “regulatory due diligence obligations”.

Has anyone else been through this? Concerned this might lead to withdrawals not processing when the time comes, similar to another recent thread. All my accounts have been "verified" within T212.

Thanks