iHavanas Official Response

Moderators you may email [[email protected]](mailto:[email protected]) to verify this is our official response.

We have sold over 1300 5 pack boxes of the Siglo III's on special this month, including to many people on reddit, we would ask any customer who has ordered them to post a picture of their cigars. We are certain that none of you will find anything like this.

When this accusation was made on another vendor, many other customers on reddit were able to corroborate the story and show their proof of counterfeit cigars. We would like to ask other trusted members of this community to go look through and post pictures of the stock we sent you.

If cigars of this quality were being provided by us at the volume of cigars we sell, we are certain other members of the forum would have noticed by now. This is not even a passable fake, which would have been much more concerning.

While there may have been some 3rd party tamper with the cigars stateside, there is absolutely no chance this is the product that left our warehouse. Many of you have orders with us currently in the mail, we would request that you video tape the opening of your parcels and post it online, so the community can see the cigars we are supplying.

For those suggesting it had anything to do with a 'Slovakian vendor' we simply use Slovakian post services now. There is no warehousing or vendor change.

When our warehouse opens today we will be posting a video of our Siglo III stock including close ups of all the bands.

If a moderator would like to reach out to [[email protected]](mailto:[email protected]), we would be happy to share another bit of information privately that we would rather not share publicly.

We are not going to comment publicly on this but happy to speak further to moderators. In order to avoid a chargeback the customer will be fully refunded and his account with us terminated.