[PASSED] Business of IT – Applications (D336) (ITILv4)

So I'm not gonna lie, I'm a certified hater of this class 😂 It's not particularly hard, just so mind numbingly boring that it was genuinely difficult for me to focus enough to study. That being said, if you have more discipline/willpower than me you will have an easier time. It took me 2 weeks to finish this class, but only about a 10 days of that were actually spent doing any significant studying. I am positive you could knock this out in a few days if you put in the proper effort.

My goal for this class was just to pass it via rote memorization, and I suggest you do the same. Most of this cert is useless in the real world and the concepts of it that are useful are mostly common sense IMO. Not to mention I've never seen a job posting list this as a cert that is desired.

Anyway, enough complaining. You'll likely only need 3-4 resources to pass this class out of the following:

I started with the Value Insights videos but got through them and had retained nothing. The guy goes through everything and points out things which will certainly be on the exam and also breaks down which topics you'll see more of on the exam. These are both very good to know. Other than that, none of it stuck for me as the guy essentially just reads the slides to you and gave few examples. I then took one of the Jason Dion practice tests and failed, so I knew I needed another resource that worked better for me. It's important to note that with the JD practice tests that you need 80% or 32 questions correct to pass. On the actual exam, you only need 65% or 26 questions correct. You'll want to aim for a higher score on practice tests to make sure you're ready, but just wanted to point this out.

I then went through the JD udemy course, which I found much more helpful for my style of learning. He gives examples for almost everything and they actually helped a lot with me retaining concepts or keeping things straight with similar terms. After completing this video course I was doing much better on his practice tests. I will also say that the course of his that I linked is not technically a full course, the full course is sold on his website; but I don't think it is really necessary to go purchase that.

The cram card was very helpful for me, and if you search around on here you'll find many others singing its' praises. During your studies, I recommend keeping it open and referring to it often. After watching both video courses, I just started hitting the practice tests. I went through each of the 6 offered by JD, then did a few more a second time. After each test, I would review the questions I had marked because I was uncertain of my answer, and the questions I got incorrect in-depth. I would refer to the cram card when doing this. I would skim over the ones I got correct just to help cement those, but didn't spend much time reviewing them. After each test my score went up steadily. There are some repeat questions in the JD tests, but it wasn't so bad that I memorized the questions.

I cannot speak on the Zendiak practice tests as I didn't buy the app, but I know many people love that app so I included it. I'm cheap and didn't want to spend the $5, but I was planning on grabbing it if I failed.

I was tired of studying so I just scheduled the exam on a whim for the same day and ended up passing with a 35/40. The JD practice tests did have the same style of questions as the real thing, but I did not see any repeat questions that I recognized. As long as you're getting around 30-35 on the practice tests consistently, I'd say you're ready for the real thing.

Lastly, just need to get this out of my system. Here's your stakeholder value, ITIL 🖕

Good luck!