Any tricks to this

I was wrongly identified as a substitute on my first day while going out for my very first delivery. Now my account is on hold and Uber is asking me to register a substitute that I do not have. Any tips on how I can prove my case would be greatly appreciated.

I was wrongly identified as a substitute on my first day while going out for my very first delivery. Now my account is on hold and Uber is asking me to register a substitute that I do not have. Any tips on how I can prove my case would be greatly appreciated.