Shipt, your message system is a problem and costing all of us

Messages have become a full time job. Constantly hard resetting and resend.

Today, one of my best customers didn't see my eta, arrival or post delivery message.

Who's responsible when the customer feels there was insufficient communication?

Terrible.

Messages have become a full time job. Constantly hard resetting and resend.

Today, one of my best customers didn't see my eta, arrival or post delivery message.

Who's responsible when the customer feels there was insufficient communication?

Terrible.