Looking for a New Dentist

I live in Cranston and work in Warren so somewhere that's in either area will work. I'm looking for a more family feel dentist not some corporate group. My dentist retired about 2 years ago. I'd been going to him/his office for 30+ years. VERY little turnover in that time. Maybe 1 or 2 from desk people and a few hygienist. Though there are are a handful of hygienist that have been there the whole time, including my hygienist. Everyone knew you. I like the dentist that took over for him alot. The problem is that they merged/where bought out by a bigger dental group. After a big renovation it's become a one stop shop and they go thru front desk people like water. You call and you get an outside serve even during business hours.

The issue that set me off is that they sent in a preauthorization for a couple crowns on 12/30 even though I told them to hold off until January because I was maxed out for the year. The woman who used to be there for years would have know that and I would even have to say it (I max out often). I get the presauth at the beginning of Jan when I return from a trip and of course it's not covered because I'm maxed out. I call the office. No one answers so I leave a message. A month goes by, my appointment is next week and they have never called. So I call, get the outside company. He assures me I'll hear from someone. I finally hear from someone today BY TEXT. They argue with me that there I'd nothing they can do, it takes a while for approval ALL BY TEXT. Long story short, customer service blows and they don't know their patients.