Help me help my fiancé

Hello everyone, my fiancé is a new grad and has been at her job for 2 months and I’m looking for some advice or experiences that y’all have had.

She is in an outpatient clinic for kids I believe youngest I’ve heard her mention was 2 and oldest around 14. There are a couple issues that she’s been running into and I wanted to ask how prevalent they are and what anyone here has done in the past.

It’s all centered around scheduling. She’s starting to get frustrated that she has not worked up to a full caseload yet (she’s got drive) so my first question is, when y’all first entered the workforce or a new employment location, how long/what steps were taken to work you up to a full caseload? And how did y’all handle it if it didn’t go the way you wanted/thought it should?

Second question, the parents of the kids she’s treating have started to question why they got the new therapist (my fiancé) over the tenured one. I know it’s not malicious and she’s been told that already but it’s really starting to affect her confidence. She’s a very confident and outgoing person who wants to provide the best services possible so this is really starting to negatively affect her. Do you all have any tips to help maintain confidence in a setting like this?

Any advice, experiences, or good humored comments would be appreciated. She wakes up for her shift soon. I love the OT community and I love what y’all do, I think it is incredibly important to society as a whole. Thank you for everything you all do and have a great holiday season!