Whats up with the emails for Internets Air Telling me they are discontinuing ?

I was told my DSL was ending

I had Arranged for the new replacement (costs more of course)

I got the hardware shipped and installed and got it working (and have been using it for 2 weeks)

I did the payment for the month online (supposed to get a refund for the partial month supposedly on my paper ATT billing bill .... someday later ) I have the email confirming my payment.

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NOW I get an email saying :

""

We canceled your order

As of Jan. 22, 2025, we canceled your AT&T Internet Air order(s). Your service will be disconnected on: Feb. 6, 2025

""

Of course they only can be reached in office hours (thought they use a boilerroom in bangladesh - to have 24 hour access to allow CUSTOMERS to get a human to verify when ATTs automated systems are screwing up ...)

I guess I will have to call (wish they told you what their hours are when you call and then they blow you off saying 'they are closed' ) .. so ... Monday ???? before 6pm ???

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IVE HAD MORE TROUBLE WITH THIS NEW SERVICE THAN IN A DECADE+ OF THE DSL WITH THE PAPER BILLING

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I have gone around several times previously with getting extraneous/extra/contradictory emails about signing up for this thing and payments and threatened disconnects (and multiple phone calls and phone representatives not knowing what they were doing) etc..... I thought it was finally done with it all - except NOW it starts with the stupidity all again.

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ATT SERIOUSLY NEEDS TO GET THEIR ACT TOGETHER

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